Privacy Policy
Dent & Scratch Direct ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, why, and how we handle it. It's written to align with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
We only collect what we need to quote and carry out your repair. That typically includes your name, phone number, email address, suburb or location, your vehicle details, and any photos of the damage you send us. If you contact us or fill in a quote form, we collect the information you choose to provide.
Why we collect it
We use your information to give you a quote, arrange and carry out your repair, contact you about your job, respond to your enquiries, and keep records of work done. We may also use your contact details to follow up about your repair or, if you've opted in, to send occasional updates.
How we store and protect it
We take reasonable steps to keep your information secure and to protect it from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as required by law.
Sharing your information
We don't sell your personal information. We only share it where it's needed to deliver our service or where we're required to by law. We don't disclose your details to third parties for their own marketing.
Cookies and website analytics
Our website may use cookies and standard analytics tools to understand how visitors use the site so we can improve it. You can control cookies through your browser settings. Analytics data is used in aggregate and doesn't identify you personally.
Access and corrections
You can ask to see the personal information we hold about you and ask us to correct it if it's wrong. Get in touch using the details below and we'll help.
Contact us
Questions about your privacy or this policy? Contact us at admin@dentandscratch.com.au or call 0447 847 655.
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